Knowledge-grounded answers
Retrieve from documents, FAQs, policies, and selected pages before answering.
SoulAI
AI assistants for support teamsSupport automation, grounded in your business
SoulAI turns your FAQs, documents, website pages, and support rules into a branded assistant for customer questions, lead capture, and safe handoff to a human.
Product
The page should not explain every internal feature. It should make one thing obvious: SoulAI helps a team publish a controlled assistant that answers from their business knowledge.
Retrieve from documents, FAQs, policies, and selected pages before answering.
Deploy a chat assistant that matches the business and runs inside a tenant boundary.
Capture customer intent, flag gaps, and move complex cases to a person.
Workflow
Start with the website chat. Add more channels only after the knowledge base, prompt, and handoff path are working.
Set up the tenant and assistant.
Add documents, FAQs, policies, and selected pages.
Adjust behavior, prompt, model, and brand settings.
Review chats, leads, escalations, and missing answers.
Control
SoulAI is for practical support workflows: scoped tenants, explicit configuration, reviewable prompts, and escalation when automation reaches its limit.
Contact
Send the use case, the questions users ask, and where the answers live. Keep it short.
Tell us what people ask and where the answers live.